Sr. Customer Service
Job Description:
Job description:
Maintaining customer focus at all times and answering customer enquiries using the standard guidelines.
Having knowledge of online bookings and port Operations.
Discussing with the sales team & placing the order with the shipping line.
Following-up for Hazardous approval/VGM with shipping line & booking confirmation before cargo dispatch.
Sending load list to shipping line & sending on-board confirmation to customer.
Sending bill of lading to customers on time.
Tracking the container & ensuring that it reaches the port on time.
Supporting the sales team and building both internal and external relationships across business.
Liaison between clients and operations & other departments to ensure efficient service is delivered to the client.
Taking ownership of complaints and queries and proactively resolving the same.
Ensuring that all customer queries are well-investigated and resolved and escalating queries if appropriate to Manager – CS.
Dealing with Transporters, Lines, CHA’s and extreme Co-ordination with clients independently.
Advise customers on transportation and payment methods.
Coordinating with an overseas agent for shipment status.
Coordinating with operations dept. for dock stuffing.
Coordinating with a transporter for factory stuffing.
Maintaining records of all transactions & interactions made with customers.
Collating customer feedback and suggesting process improvements.
Key Skills :
Company Profile
They want to enable every business to reach the world, by making sure everyone gets solutions that are a one stop shop for all their --- needs.
Telephonic Interview Available
- Telephonic interview are scheduled for this job opening.
- Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
- Candidates can call recruiter on given contact to start telephonic interview during working hours.