Senior Executive – CRM ( Real Estate or Construction)

Job Description:

Role Summary

The Senior Executive – CRM will manage customer relationships, handle customer queries and requirements, coordinate with Projects and Accounts teams, follow up on payments, maintain CRM records, prepare reports, and ensure timely closure of customer-related activities while achieving assigned targets.

KRA: Task / Activities

• Handle customer queries, requests, and concerns and ensure timely resolution.
• Maintain accurate CRM documentation, customer records, and related files.
• Coordinate with Projects and Accounts teams for customer-related requirements and issue resolution.
• Follow up with customers regarding payments and support timely collection.
• Generate and maintain CRM reports and provide regular updates to management.
• Monitor customer requirements and coordinate with internal teams for timely completion.
• Maintain positive customer relationships and ensure a good customer experience.
• Follow up on pending activities and ensure timely closure of assigned tasks.
• Achieve assigned targets and contribute to overall CRM and sales objectives.

KPI: Performance Metrics

• Timely resolution of customer queries and concerns.
• Accuracy and maintenance of CRM records and documentation.
• Timely payment follow-up and collection support.
• Timely completion and closure of customer requirements.
• Achievement of assigned targets and CRM/sales objectives.

Desired Profile / Criteria / Skills :

Required Skills

• Strong customer-handling and relationship management skills.
• Good communication and interpersonal skills.
• Strong coordination and follow-up abilities.
• Ability to handle customer concerns professionally.
• Good coordination with Projects, Accounts, and Sales teams.
• Comfortable with payment follow-up and collection.
• Basic proficiency in CRM systems and MS Office.
• Report preparation skills.

Preferred skills

• MBA preferred.
• People management skills.
• Target-oriented approach.