MIS Executive (Post Sales) – Real Estate, Thane

Job Description:

MIS Executive (Post Sales) – Real Estate

Job Title: MIS Executive – Post Sales
Department: CRM / Post Sales
Industry: Real Estate
Experience: 3–5 Years
Location: Thane, Maharashtra

Job Summary

We are looking for an experienced MIS Executive – Post Sales with 3–5 years of relevant experience in the real estate industry. The candidate will be responsible for managing post-sales MIS, customer and project data, reporting, documentation tracking, and coordination with CRM, Accounts, Sales, and Legal teams.

Key Responsibilities

• Prepare and maintain daily, weekly, and monthly MIS reports for post-sales operations.
• Maintain accurate records of bookings, agreements, registrations, payments, demands, collections, and possession.
• Track the complete customer lifecycle from booking to possession and post-possession.
• Prepare outstanding, ageing, collection, and overdue reports.
• Maintain and update customer, booking, inventory, and documentation trackers.
• Track Agreement for Sale/ATS, Sale Deed, registration, stamp duty, and other legal documentation.
• Verify booking forms, KYC documents, agreements, receipts, and supporting documents for completeness and accuracy.
• Coordinate with Legal, CRM, Sales, and Accounts teams for agreement execution, registration, documentation, and customer requirements.
• Maintain MIS for agreement status, registration status, documentation pending, legal queries, and customer commitments.
• Monitor and maintain records related to RERA requirements and project/customer documentation.
• Reconcile data between CRM, Accounts, Sales, Legal, and MIS records and resolve discrepancies.
• Prepare project-wise, customer-wise, and management-level dashboards and reports.
• Generate ad-hoc reports and data analysis as required by management.
• Maintain confidentiality and accuracy of customer, financial, and legal information.
• Manager – Post Sales & Legal Coordination
•  
• Key Responsibilities
• Handle all post-booking customer queries and formalities
• Coordinate Agreement for Sale, registration and stamp duty documentation

 Handle customer queries related to legal and sale documentation

•  Coordinate with the legal team/advocates for agreement-related issues
• Coordinate Bank NOC / lender NOC requirements and documentation
• Coordinate with banks/financial institutions for loan-related and mortgage documentation
• Follow up on registration appointments and documentation
•  Coordinate with accounts for payment schedules, receipts and outstanding dues
•  Manage customer documentation from booking until agreement/registration
•  Coordinate between Sales, Legal, Accounts, CRM and customers
•  Maintain post-sales records and ensure timely closure of pending formalities
• Handle escalations relating to documentation, NOCs and registration

Legal Knowledge Required

• Good working knowledge of RERA and basic real estate regulations.
• Understanding of Agreement for Sale/ATS and Sale Deed processes.
• Knowledge of stamp duty and property registration procedures.
• Familiarity with KYC and property transaction documentation.
• Ability to identify missing or inconsistent information in customer/property documents.
• Understanding of coordination with the Legal team for agreements, registration, documentation, and customer queries.
• Knowledge of possession-related documentation and post-sales legal formalities will be an advantage.

Required Skills

• Advanced MS Excel and MIS reporting.
• Strong knowledge of Pivot Tables, XLOOKUP/VLOOKUP, COUNTIF/COUNTIFS, SUMIF/SUMIFS, IF/IFS, dashboards, and data validation.
• Strong analytical, reconciliation, and data-management skills.
• Good understanding of real estate CRM and post-sales processes.
• Strong attention to detail and documentation accuracy.
• Excellent coordination and communication skills.
• Ability to manage multiple projects and large volumes of data.

Preferred Candidate

• 3–5 years of relevant experience in MIS/CRM/Post Sales, preferably within the real estate industry.
• Experience handling project-wise MIS, customer data, post-sales documentation, and legal coordination.
• Strong practical knowledge of real estate documentation, RERA processes, registration, and post-sales operations.
• Should be proficient in Advanced Excel and capable of preparing management-level MIS and dashboards.