Order Processing Executive

Job Description:

About the Role
We are looking for a responsible and organised Order Processing & Delivery Coordination Executive to manage the smooth movement of customer orders from processing to final delivery.

The role involves coordinating with porters/delivery personnel, ensuring the correct order is handed over to the correct porter, and keeping clients updated regarding delivery.

Key Responsibilities

* Process and track daily customer orders.
* Coordinate with porters for order pickups and deliveries.
* Ensure the right order is packed and handed over to the right porter.
* Verify order details before handover, including customer name, address, order quantity and delivery instructions.
* Coordinate with clients regarding delivery status, timings and any delivery-related queries.
* Follow up with porters to ensure timely delivery.
* Update order and delivery status in the system/records.
* Escalate delays, incorrect orders or delivery issues immediately.
* Maintain proper records of completed, pending and cancelled deliveries.
* Coordinate internally with the sales/operations team to resolve order-related issues.

Desired Profile / Criteria / Skills :

* Good communication and coordination skills.
* Comfortable speaking with clients and delivery personnel.
* Basic computer knowledge and ability to maintain records.
* Strong attention to detail—especially while matching orders with delivery personnel.
* Ability to handle multiple orders simultaneously.
* Responsible, proactive and comfortable working in a fast-paced environment.
* Freshers with good communication and coordination skills can also be considered.