Dispatch Supervisor

Job Description:

Key Responsibilities

• Team Leadership: Supervise, train, and evaluate dispatchers and route planners. Assign daily shifts and manage workflows.

• Operations Oversight: Monitor real-time vehicle and staff locations using GPS or tracking software. Coordinate shipments, deliveries, or service requests.

• Problem Solving: Troubleshoot delivery delays, route deviations, short shipments, or emergency calls. Resolve customer or driver issues quickly.

• Compliance & Safety: Ensure adherence to company rules, transport regulations, and safety protocols.

• Reporting & Records: Maintain accurate daily dispatch records, MIS reports, and inventory movements using tools like Excel or logistics software.

Required Skills

• Technical Skills: Proficiency in dispatching software (TMS), route optimization, inventory/warehouse management, and data reporting (Excel).

• Soft Skills: Strong communication, leadership, conflict resolution, and decision-making under pressure.

Qualifications

• Education: High school diploma required; an associate's or bachelor's degree in supply chain, business, or logistics is often preferred.

• Experience: 2 to 5 years of experience in logistics, transportation, or a supervisory role.

You can look at current openings or requirements on job platforms like Indeed India.

If you're writing a specific job posting, tell me:

• The industry (logistics, food/perishables, or emergency services)

• The experience level required

I can tailor this description to fit your exact needs.

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