Business Development & Client Relations Executive

Job Description:

Role Summary

Create meaningful business conversations with new and existing clients for Vedita Ventures. The role combines new-lead calling, lead follow-up, and client relationship building to identify genuine requirements across Recruitment, HR Consulting, Training, and HR Advisory.

The approach is consultative—not hardcore selling—with a focus on understanding business needs, building trust, and creating relevant opportunities, aligned with Vedita Ventures’ vision of redefining HR as Human Relations, not Resources.

KRA: Task / Activities

• Make outbound calls to new leads and introduce relevant Vedita Ventures services.
• Follow up with existing leads and nurture qualified prospects towards business discussions.
• Build relationships with existing clients through regular engagement, feedback and review calls.
• Identify new requirements, referrals and repeat business opportunities from existing clients.
• Maintain accurate CRM/lead records, follow-up schedules and opportunity updates; coordinate qualified opportunities with the internal team.

KPI: Performance Metrics

• Qualified Lead Conversion: 8–10% starting benchmark; target 10–15% as the process matures.
• Meeting / Requirement Conversion: 20–25% starting benchmark; target 25–30%.
• Proposal-to-Closure: 15–20% starting benchmark; target 20–25%.
• Client Satisfaction: 80%+ initially, target 85–90%+;
• Follow-up & CRM Discipline: 90%+ initially, progressing towards 95%+.
• Meaningful Conversations: approximately 40–50 per day as an activity benchmark, not a standalone performance KPI.
• KPI weighting to be reviewed after 3–6 months based on actual funnel data.

Desired Profile / Criteria / Skills :

Required Skills

• Strong spoken English with good listening, questioning, and relationship-building skills; Tamil and/or Hindi is a value-add.
• Comfortable with outbound calling, lead follow-up and consultative conversations with business owners/decision-makers.
• Basic CRM, Excel/Google Sheets and lead-tracking skills, with the ability to identify and communicate genuine business requirements.

Preferred skills

• B2B or service-based sales / telecalling experience, preferably in HR, recruitment, consulting, training, or professional services.
• Experience working with business owners, founders or decision-makers and nurturing warm leads.
• Exposure to referrals, repeat business, client engagement or relationship-led selling.