CRM
Job Description:
- Maintain strong and professional relationships with existing and new clients.
- Act as the primary point of contact for client queries, concerns, and service-related coordination.
- Coordinate with Sales, Project, Installation, Service, and Technical teamsto ensure timely resolution of client requirements.
- Regularly follow up with clients regarding project progress, installation status, inspections, and handover schedules.
- Visit project sites to coordinate with clients and ensure smooth communication between the client and company teams.
- Coordinate and support lift/elevator handover activities, including documentation and customer communication.
- Understand customer concerns and coordinate with relevant departments for timely resolution.
- Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
- Conduct regular follow-ups after handover to ensure customer satisfaction.
- Prepare customer reports and provide updates to management.
- Handle escalations professionally and ensure proper closure.
- Maintain good communication with builders, contractors, architects, homeowners, and other stakeholders.
- Support the company in improving customer satisfaction and long-term client relationships.
Other Details:
- Work Time - 09:00 am -06:00 pm
- Workdays - Monday – Saturday
- Location – Chennai
Key Skills :
Company Profile
A trusted provider of advanced vertical mobility solutions, specialising in the design, manufacturing, installation, and maintenance of --- for residential, commercial, and industrial sectors. The company focuses on safety, precision engineering, energy efficiency, and long-term reliability, delivering customised solutions that meet international quality standards, supported by strong technical expertise and comprehensive after-sales service.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.