ORDER DESK EXECUTIVE
Job Description:
WE ARE LOOKING FOR A PROACTIVE, DETAIL-ORIENTED, AND RESPONSIBLE ORDER DESK EXECUTIVE TO HANDLE CUSTOMER ORDERS AND COORDINATE WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS. THE CANDIDATE WILL BE RESPONSIBLE FOR ENSURING ACCURATE AND TIMELY ORDER PROCESSING, DELIVERY COORDINATION, AND CUSTOMER SUPPORT.
KEY RESPONSIBILITIES
● RECEIVE AND PROCESS CUSTOMER ORDERS THROUGH PHONE, EMAIL, ERP, AND SALES TEAM INPUTS.
● VERIFY PRODUCT AVAILABILITY, PRICING, QUANTITY, AND DELIVERY SCHEDULES.
● COORDINATE WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS FOR ORDER FULFILLMENT.
● TRACK ORDER STATUS AND PROVIDE TIMELY UPDATES TO CUSTOMERS AND INTERNAL TEAMS.
● PREPARE ORDER CONFIRMATIONS, INVOICES, AND DELIVERY-RELATED DOCUMENTS.
● HANDLE AND RESOLVE CUSTOMER QUERIES RELATED TO ORDERS, DELIVERY, AND PRODUCT AVAILABILITY.
● MAINTAIN ACCURATE ORDER RECORDS AND UPDATE ERP SYSTEMS.
● PREPARE DAILY AND WEEKLY ORDER MANAGEMENT REPORTS.
● ENSURE ALL ORDER-RELATED ACTIVITIES ARE COMPLETED WITH ACCURACY ANDIN THE GIVEN TIMELINE. REQUIRED SKILLS
● GOOD COMMUNICATION AND COORDINATION SKILLS.
● GOOD KNOWLEDGE OF MS EXCEL AND ERP SYSTEMS.
● ACCURATE DATA ENTRY AND STRONG ATTENTION TO DETAIL.
● ABILITY TO HANDLE MULTIPLE ORDERS AND PRIORITIZE TASKS.
● GOOD CUSTOMER SERVICE AND PROBLEM-SOLVING SKILLS.
● ABILITY TO WORK EFFECTIVELY WITH SALES, WAREHOUSE, AND LOGISTICS TEAMS.
QUALIFICATION & EXPERIENCE
● GRADUATE IN ANY DISCIPLINE.
● 1–3 YEARS OF EXPERIENCE IN ORDER MANAGEMENT, CUSTOMER SERVICE, SALES COORDINATION, LOGISTICS, OR SUPPLY CHAIN OPERATIONS.
● EXPERIENCE IN FMCG, FOOD DISTRIBUTION, RETAIL, OR LOGISTICS WILL BE PREFERRED. PREFERRED KNOWLEDGE
● ERP/SAP ORDER PROCESSING.
● INVENTORY MANAGEMENT AND ORDER FULFILLMENT.
● INVOICE, DISPATCH, AND DELIVERY DOCUMENTATION.
WORKING HOURS 11:00 AM TO 9:00 PM | 11 HOURS
Key Skills :
Company Profile
With over 35 years of experience in the food industry, this company has established itself as a leader in food distribution, logistics, and brand development. They have built capabilities in food distribution and launched brands for both food service and retail sales channels in India and 10 other countries, serving over 15,000 touchpoints annually
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.