Job Description:

JOB DESCRIPTION – MANAGER, IT & INFRASTRUCTURE

Department: Information Technology
Experience: 12–15 Years
Location: Mumbai
Reporting To: Senior Management
Industry Preference: Manufacturing

1. Job Summary

The Manager – IT & Infrastructure will be responsible for leading the organization's complete IT function across three manufacturing units. The role involves managing IT infrastructure, hardware, servers, networking, cloud systems, cybersecurity, data backup, ERP systems, IT operations, technology governance and IT team management.

The incumbent will ensure infrastructure reliability, centralized IT control, information security, business continuity, cost optimization and technology integration across all manufacturing locations.

2. Key Roles & Responsibilities

A. IT Infrastructure & IT Operations

• Manage end-to-end IT infrastructure, including servers, hardware, LAN/WAN networking, cloud infrastructure and backup systems.
• Ensure centralized monitoring and uninterrupted IT operations across multiple manufacturing locations.
• Manage infrastructure upgrades, preventive maintenance, troubleshooting and capacity planning.
• Maintain minimum 99% uptime of critical business systems.
• Manage Disaster Recovery (DR), Business Continuity Planning (BCP) and data backup operations.

B. Information Security & Cybersecurity

• Develop and implement IT security policies, access management and cybersecurity controls.
• Ensure protection of confidential business information, customer data and commercial records.
• Manage endpoint security, firewalls, antivirus solutions and unauthorized device access.
• Conduct periodic IT security audits, risk assessments and incident management.

C. IT Strategy, ERP & Technology Integration

• Develop and execute the annual IT roadmap aligned with business objectives.
• Drive IT automation, digital transformation and process improvement initiatives.
• Identify and implement technology solutions to improve operational efficiency.
• Oversee ERP monitoring, performance management, upgrades, revamps and new implementations.
• Manage integration and optimization of business applications and software systems.

D. IT Budgeting & Vendor Management

• Prepare and manage the annual IT budget and infrastructure expenditure.
• Oversee hardware procurement, software licensing, AMC and maintenance contracts.
• Manage vendor relationships, negotiations, service-level agreements (SLA) and technology ROI.
• Optimize IT resource utilization and recurring operational expenditure.
• Ensure adherence to approved IT budgets.

E. MIS, IT Governance & Compliance

• Establish centralized IT monitoring and reporting mechanisms across all manufacturing units.
• Prepare monthly MIS reports covering infrastructure performance, asset utilization, system uptime, downtime, MTBF, MTTR and IT expenditure.
• Maintain IT asset registers, audit trails, security logs and governance documentation.
• Monitor cybersecurity incidents and infrastructure risks and ensure timely escalation.

F. IT Team Management & Leadership

• Lead and manage IT teams across multiple manufacturing locations.
• Define roles, responsibilities, reporting structures and performance metrics.
• Develop technical capabilities, cross-functional support and succession planning.
• Drive team productivity, accountability, discipline and continuous improvement.
• Conduct periodic performance reviews and team development initiatives.

3. Required Qualifications & Experience

• 12–15 years of experience in IT Infrastructure, IT Operations, Hardware and Networking.
• Proven experience in independently managing or heading an IT department.
• Experience managing IT infrastructure across multiple manufacturing plants, factories or locations.
• Strong technical understanding of servers, networking, hardware, cloud infrastructure, cybersecurity and data backup.
• Experience in IT budgeting, cost optimization, vendor management and infrastructure planning.
• Demonstrated experience in team leadership, centralized IT operations and technology-led improvements.
• Graduate/Postgraduate degree in IT, Computer Science or a related discipline.
• Relevant technical certifications will be an added advantage.

4. Mandatory Skills & ATS Keywords

IT Infrastructure Management, IT Operations Management, IT Administration, Server Management, Hardware Management, Network Administration, LAN, WAN, Cloud Infrastructure, Cybersecurity, Information Security, Firewall Management, Endpoint Security, Antivirus Management, Data Backup, Disaster Recovery (DR), Business Continuity Planning (BCP), ERP Management, ERP Implementation, Application Integration, IT Automation, IT Governance, IT Asset Management, IT Budgeting, Cost Optimization, Vendor Management, SLA Management, AMC Management, MIS Reporting, MTBF, MTTR, Infrastructure Monitoring, Manufacturing IT, Multi-Location IT Management, Team Leadership.

5. Preferred Candidate Profile

Candidates with experience in manufacturing organizations, multi-plant IT infrastructure management, centralized IT operations, ERP management and end-to-end IT department leadership will be strongly preferred.

6. Key Performance Indicators (KPIs)

• Critical business system uptime: Minimum 99%.
• Infrastructure availability and downtime management.
• IT expenditure versus approved budget.
• IT asset utilization and lifecycle management.
• Cybersecurity incident resolution and compliance.
• Backup and disaster recovery effectiveness.
• Vendor SLA compliance.
• IT team productivity and operational efficiency.