Asst Manager – After Sales

Job Description:

Position: Asst Manager – Service Sales Business Area: Environment & Energy
Legal Entity: ATPL Division: ESE

Department: Service Sales

Reporting to: Sr. Manager – Service Sales
Approver: Last revision date: 15.09.2026

BRIEF DESCRIPTION

• Responsible for driving aftermarket sales by managing customer relationships, identifying business opportunities,
and achieving sales targets.
• The role involves promoting spare parts and service solutions, coordinating with internal teams to ensure timely
order fulfillment, expanding the customer base, and providing excellent post-sales support.
• The incumbent will also analyze market trends, prepare sales reports, and contribute to business growth while
ensuring high levels of customer satisfaction.

KEY RESPONSIBILITIES
• Market intelligence of Decanter customers and knowing competitor base.
• Responsible for the Spares Sales for Competitor installation equipments like Decanter, Centrifuge, Disc/Drum Filters,
Belt Filters, Dryers, Screens etc.
• Visit customers regularly(PAN INDIA).
• Periodic Interaction with Customer for new enquiry generation.
• Ontime visit report & MOM preparation.
• Technical guidance to back office team for proposal generation.
• Update Interactions in CRM tool.
• Achieve Monthly,Quartely and Annual sales targets through Spares,Services,Upgrades and retrofits. Build and manage a
healthy sales pipeline through active lead generation and customer engagement. Identify upsell/cross-sell,
opportunitiesSales Target to be achieved
• To negotiate commercially and terms & conditions as per organisation requirement to close the order.
• To develop competitor installation business to enhance the order intake.
• Tender participation
• Strategic account management
• Providing accurate forecasting on order intake.Decanter
TECHNICAL SKILLS (knowledge)

Must have:
• MS office ( Excel / word / ppt )
• Outlook
• SAP
• CRM tool

Job description format Rev 01 27-03-2026

SOFT SKILLS (skills and behaviors)

Customer Focus:
• Resolve issues within colleagues and other organizations in a way that appears seamless to the customer
• Listen and fully understand the customer needs
• Converting the voice of the customer into actions
• Developing strong partnerships with all stakeholders to maximize customer value
Ownership for Performance
• Acquiring ownership in solving the problem
• Acting appropriately without waiting for instructions.
• Achieving results without compromise in compliance, safety and processes.
• Identifying the simplest way to achieve the solution.
Share Commitment
• Aligning self-interest with the interest of the business organization.
• Accepting suggestions, good ideas or initiatives, instead of "reinventing the wheel"
• Encouraging collaboration with all stake holders
• Obtaining periodic feedback and closing the scope of improvement.
• Applying learnings from successes and mistakes and sharing them with team and concerned stakeholders
• Offer resources to others outside my team or business organization to help them resolve their challenges
Openness
• Listen to others to fully understand their ideas
• Openly sharing knowledge with others
• Trusting the ability of others by encouraging them to deliver or to make prompt decisions
• Walk my talk
POSITION
• Driving for Results
• Entrepreneurial Thinking
• Evaluating and Implementing Ideas
• Sharing Information
• Setting a Strategic Vision
• Managing from a Distance
• Forecasting accuracy
• Creating and Maintaining Networks
• Competitor Market Intelligence

EDUCATION

Minimum BE
Desirable Mechanical

EXPERIENCE

Experiencie Min :07 Max. :- 08
Industrial Sector Process Equipment & Manufacturing Industry like Food, Environment, Chemical, Mining & Mineral, Starch, Pharma

application.