Job opportunity for Technical Writing/Documentation analyst profile

Job Description:

Content Development (85%):

• Research and analyse the available product information from requirements, specifications and user stories
• Interview Business Analysts, Product Managers, Developers, QA Analysts, etc. to  gather the necessary information
• Develop, publish and maintain defect-free end-user documents corresponding to release timelines.
• Interact with the cross-functional teams and learn the assigned product/application
• Abide by company, department and team policies, procedures and standards, including templates, style guides and processes
• Participate in the review cycles (Self, Peer and Technical) before the client deliverables
• When necessary, identify and remedy the gaps in existing content

Other Activities (15%):

• Attend and participate in team/project related meetings and activities
• Participate in peer review
• Train, mentor and assist junior and/or new team members
• May participate in recruitment process

Task Complexity

• Tasks are seldom straightforward, routine and repetitive
• Almost always tasks are varied and moderately complex
• Almost always tasks are highly complex

Discretion of Judgment

• Tasks are seldom to follow set guidelines and procedures
• Occasionally receive clear instructions
• Occasionally has authority to make significant choices and decision without guidance or direction

SUPERVISION RECEIVED:

• Reports to Documentation Team Lead, Supervisor, or Manager
• Receives high-level direction on project assignments
• Prepares own schedule based on business priorities
• Performs most tasks independently
• Output is seldom reviewed for quality

• Errors may cause major rework and/or failure to meet deadline on specific projects. High volume of support calls due to missed or incorrectly documented functionality. Potential loss of customer good will and/or customer downtime.

QUALIFYING JOB KNOWLEDGE, SKILLS, & ABILITIES:

• Required: 

• Bachelor’s degree in English, Journalism, Writing or a related discipline or equivalent-related job experience
• Impeccable writing skills
• Strong communications skills
• Strong problem solving skills
• Good organization skills. Must be able to handle multiple tasks concurrently
• Must be a strong team player

• Preferred

• Knowledge/experience of  single-sourcing authoring tools
• Knowledge/experience with Agile methodology