TELECALLER - RAIPUR
1 Nos.
23427
Full Time
1.0 Year(s) To 2.0 Year(s)
0.96 LPA TO 1.20 LPA
Admin/Secretarial/Front Office
Banking/Financial Services
Any - Any Graduation
Job Description:
A Telecaller's primary responsibility is to make outbound calls to potential or existing customers to promote products or services, gather information, or follow up on previous interactions. They also handle inbound calls, address customer inquiries, and resolve complaints. Telecallers are expected to achieve sales targets, maintain customer records, and contribute to overall customer satisfaction.
Key Responsibilities:
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Outbound Calling:Making a high volume of calls to prospective customers to introduce products/services, explain features and benefits, and generate interest.
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Lead Generation and Sales:Persuading customers to make purchases or schedule appointments, and converting leads into sales.
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Inbound Call Handling:Answering incoming calls, addressing customer inquiries, providing information, and resolving issues or complaints.
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Customer Relationship Management:Building rapport with customers, understanding their needs, and maintaining positive relationships.
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Record Keeping:Maintaining accurate call logs, updating customer records, and documenting interactions.
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Sales Target Achievement:Meeting daily, weekly, or monthly sales targets and contributing to overall team goals.
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Product/Service Knowledge:Staying updated on product features, benefits, pricing, and relevant information to effectively communicate with customers.
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Compliance:Adhering to telecalling scripts, company policies, and industry regulations.
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Problem Solving:Identifying and resolving customer issues, escalating complex problems when necessary, and providing solutions.
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Market Research:Gathering customer feedback, understanding market trends, and providing insights to improve products or services.
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Team Collaboration:Working closely with sales, marketing, or customer service teams to improve customer experience and achieve business objectives.
Skills and Qualifications:
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Communication Skills:Excellent verbal communication, active listening, and persuasive speaking skills.
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Sales Skills:Ability to generate leads, close sales, and handle objections.
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Customer Service Skills:Ability to handle customer inquiries, resolve complaints, and build positive relationships.
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Interpersonal Skills:Ability to build rapport, empathize with customers, and maintain professionalism.
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Organizational Skills:Ability to manage time effectively, prioritize tasks, and maintain accurate records.
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Technical Skills:Familiarity with telecalling equipment, CRM systems, and basic computer operations.
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Problem-Solving Skills:Ability to identify and resolve customer issues, and find solutions to problems.
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Positive Attitude:Ability to handle rejection, maintain a positive attitude, and remain motivated.
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Adaptability:Ability to adapt to changing situations, learn new products/services, and follow instructions.
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Stress Management:Ability to handle a high volume of calls, manage pressure, and maintain composure.JOB APPLY
http://jobs.vinayakjob.com/
CONTACT DETAILS -
Name - RAIPUR FRENCHISE
Number - 82260 07335
Company Profile
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