Customer Service Executive

Customer Service Executive

3 Nos.
27499
Full Time
2.0 Year(s) To 3.0 Year(s)
3.00 LPA TO 3.60 LPA
ITES / BPO / KPO / Customer Service / Operations
Medical/Healthcare/Hospital
Job Description:
  • Manage large amounts of incoming queries via  email and chat messages 
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • should be able to resolve supply chain queries to customers 

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Candidates having passports will be preferred 
  • Should have excellent verbal and written english to cooridnate with US clients 

Shift Timing  : 02:00 pm to 10:30/11:00 pm

Company Profile

 

From our corporate headquarters near Atlanta, Georgia to operations in eight countries (the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, USA),  The client is a privately held company that focuses on the design, development, and manufacturing of medical supplies(US) & surgical drapes/gowns (India). They  pride ourselves on developing strong customer relationships, driving new product innovation while adapting to ever-changing global market demands.

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  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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