Jr. Service Assistant

Job Description:

Role & Responsibilities:

To manage receipt of international reports and ensure on-time delivery by overseas information providers and to manage receipt of customer's orders

• To assist daily communication with information providers and monitor their performance

• To handle email enquirers from customers and colleagues to facilitate work process and according to the prescribed company standards and prescribed workflow procedure

• To liaise with information providers, CER team and customer service colleagues in any issues related to clarification, modification or cancellation of orders

• To re-type reports delivered by overseas suppliers without delay and error

• To provide back up support of customer services

* Handle customer inquiry on any issues related to report content or delivery, sending reminders and follow-up with information providers in a timely manner as per company’s standards.

* Handle customer complaints and follow up with internal and external parties to provide solutions

• To provide back up support of sending reminders to overseas information providers and Hong Kong analysts team

• To provide back-up support to other team members during their leaves

• To handle ad-hoc projects to be assigned by supervisor

Skill set required:

Fast and accurate typing skills

• Basic knowledge of finance & accounting principals
• Proficient in PC Knowledge, MS office & Word processing
• Able to meet deadline and daily volume target
• Detail-oriented and accustomed to detecting errors
• Multi-tasking, able to handle high volume of work under high pressure
• Good command of English (reading & writing) is preferred
• Strong communication skills
• Able to work at Hong Kong time zone

Given the current situation other criterias:

• Candidates who are currently in Bangalore & can join immediately
• Have space to keep desktop at home & have internet connectivity at home