CRM Asst Manager at Sion(E) in Mumbai

Job Description:

Qualification: Any Graduate in any specialization
Experience: 2 to 7 years in handling CRM activities from Real Estate / Construction industry.
Work location: Sion(E) in Mumbai

Job Description for Assistant Manager CRM:
Act as a single point of contact for resolution of all customer queries related to the property transaction from welcome call to possession
Manage the Entire post sale activities along with the CRM team and ensure timely activity completion as per the set Deadlines/ TAT.
Welcome Communication to clients, briefing them on product, Reconfirmation on cost sheet, payment plan, registration timelines, etc.
Issuing Allotment letters demand & collection letters, possession letters and any communications required by the clients.
Timely customer query resolution, monitoring collections and active follow-ups.
Timely dispatch of documents like Allotment letter, Receipts and so on
Coordinating with key stakeholders in legal, accounts and execution departments to ensure seamless process flow of post sales activities.
Communication with bankers for loan disbursement documents, Bank APF , NOC issuance
Explaining clients on the registration process, Stamp Duty Calculation, TDS filing, and any other queries related to registration.
Keeping the customer files upto date
Reconciliation on weekly basis with Accounts for receivables, outstanding and cash flows
All other tasks as may be assigned by the Director/ HOD from time to time
Knowledge of RERA guidelines, ERP - Farvision software would be added advantage

Additional Responsibilities:
Tracking Brokerage of CPs through sales proceeds
Regular MIS Reporting on required Sales & CRM activities.
Contributing to productivity of customer care team by maintaining completeness and comprehensiveness of data and documentation.
Prepare weekly reports on all agreements, possession dates made and send to the customer response cell in prescribed formats.