Linux NOC L3 Role

Job Description:

Job Description –

This section contains the understanding of the scope of work to fulfill the Application & Infrastructure support requirements of iSeatz. The team will be performing below mentioned tasks within the agreed SLAs and ensure ownership is taken until closure for each activity.

• Proactive monitoring of the infrastructure to keep the services running seamlessly and maintain the high uptime
• Monitoring the Infrastructure and services related to the application hosted in the environment as:

o   Disk space Management

o   Monitoring the system jobs

o   Memory and CPU utilization

o   Web services such as http and https, etc.

o   Application and server performance monitoring

o   Overall server/infrastructure health check

• Monitoring the production environment using monitoring tool and address any alerts triggered
• Open the bridge call for any major incident and keep the stake holders informed
• Following documented processes for troubleshooting, resolving or escalating issues
• Working with the onsite team to modify or update documents on a central repository as and when any change in the process arises
• Maintaining service levels based on the priority of issues reported
• Check logs and share reports as we mature in the engagement
• Keep all stakeholders informed about the tasks performed through Slack or similar instant messenger
• Identify opportunities to improve efficiency via process enhancement or automation
• Take complete ownership of the tickets and drive it to closure

SKILLS

• 2-3 years of experience of working in a NOC environment
• Expertise in Linux environment. RHCE certified
• ITIL certified
• Work independently, should display ownership all times with sense of urgency for business impacting issues.
• Process driven
• Ability to multitask with eye for detail
• Fast learner with good logical and analytical skills
• Good communication skills verbal and written
• Good customer service skills