Program Manager– Central Operations (Customer Success)

Job Description:

We are looking for a true techno-commercial individual who is excited to take up new challenges. Incumbent must have a flair for new and evolving technologies and a vision to transform traditional B2B industry into a technology driven industry.
The profile provides exposure to diverse challenges and the individual is required to multi-task, conceptualize, implement new processes, have attention to detail, work under stringent deadlines while aggregating and interpreting data.

Role & Responsibilities :

• Demonstrate sharp analytical skills for coordination across functions with an objective of fulfillment of orders from national key accounts.
• Program managing cross functionally to ensure adherence to SLAs.
• Plan, execute and monitor the customer excellence operations with an objective of reducing delivery TATs
• Provide ongoing support to business activities and coordinate between Sales, Operations, Supply Chain, Technology, Marketing & other functions

Work Experience :

•  4+ years of experience in a similar profile with strong sense of personal ownership and ability to "get things done"
•  Start-up experience would be an added advantage.
•   Excellent data analytical skills, Excellent presentation skills 

Skills :

•   High level of ownership, willingness to set up things from scratch. Superior research skills and resourcefulness to draw logical conclusions with often limited/ imperfect information
•   Hardworking, Fearless, Innovative and strong desire to excel