Customer Care Executive - MUMBAI

Job Description:

Attend calls to provide information related to insurance policies and inform about any modifications in the policy to prospective as well as current clients.

2. Keep the customers well-informed and satisfied every time.

3. Examine whether the necessary changes were made so as to resolve the customer’s problems.

4. Cancel accounts and inform customers about claim investigation results.

5. Giving all information to the customers.

6. Solicit sale of additional or new products and services.

7. Maintain strong customer relationships.

8. Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.

9. Send mails, newsletters, and other correspondence forms to customers.

10. Protect the company's reputation.

11. Offer price quote information to prospective clients.

Skills and abilities

The skills and abilities which a customer service rep within the insurance sector should possess, include:

1. Multi-tasking

2. Pacify difficult customers and handle their problems

3. Have effective verbal and non-verbal communication skills

4. Willingness to provide assistance

5. Approachable

6. A good memory to remember details and data

7. Basic typing skills

8. Basic computer skills

9. Able to work in flexible work timings

10. Sound judgment skills with good listening abilities

11. Able to cope with a fast-paced work environment

12. Resolve problem efficiently after critically analyzing situations