Customer Care Executive - MUMBAI
Job Description:
Attend calls to provide information related to insurance policies and inform about any modifications in the policy to prospective as well as current clients.
2. Keep the customers well-informed and satisfied every time.
3. Examine whether the necessary changes were made so as to resolve the customer’s problems.
4. Cancel accounts and inform customers about claim investigation results.
5. Giving all information to the customers.
6. Solicit sale of additional or new products and services.
7. Maintain strong customer relationships.
8. Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.
9. Send mails, newsletters, and other correspondence forms to customers.
10. Protect the company's reputation.
11. Offer price quote information to prospective clients.
Skills and abilities
The skills and abilities which a customer service rep within the insurance sector should possess, include:
1. Multi-tasking
2. Pacify difficult customers and handle their problems
3. Have effective verbal and non-verbal communication skills
4. Willingness to provide assistance
5. Approachable
6. A good memory to remember details and data
7. Basic typing skills
8. Basic computer skills
9. Able to work in flexible work timings
10. Sound judgment skills with good listening abilities
11. Able to cope with a fast-paced work environment
12. Resolve problem efficiently after critically analyzing situations
Key Skills :
Company Profile
In business since 1912, and headquartered in Boston, Mass., Today we are a leading global insurer with operations in 30 countries and economies around the world. We are the third largest property and casualty insurer in the U.S. based on 2017 direct written premium data as reported by the National Association of --- Commissioners. We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue. As of December 31, 2017, we had $39.4 billion in annual consolidated revenue. We employ more than 50,000 people in over 800 offices throughout the world. We offer a wide range of --- products and services, including personal automobile, homeowners, commercial multi-peril, property, --- liability, commercial automobile, surety, workers compensation, specialty lines, and re---.
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