MIS Manager / Delivery Manager

Job Description:

Key Responsibilities

• Perform data mining and data analysis of received data from various sources and systems into a presentable form.
• Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusions
• To be able to provide view & support clients as required in areas like Productivity, Cost Reduction and Data-driven analytics, etc.
• In terms of project management, he/ she will estimate work effort, will participate in the delineation of client tasks and will ensure quality delivery.
• Tracking agent wise, TL wise and campaign wise performance, attendance.
• Compiling daily/weekly/monthly reports and sending it to Clients/Operations.
• Modify the MIS and applications as per needs.
• Present Sales & MIS reports and realistic forecasts to the management team.
• Co-coordinating with Cross-functional teams in getting the required Data Understanding reporting requirement and preparation reports.
• Ability to innovate using statistical techniques and advise the client on newer analytical methodologies/solutions etc.

Required :

• Candidate should be excellent with Database management and should have worked extensively on Excel and other data visualization tools.
• Strong analytical, conceptual and problem-solving abilities.
• Should be very strong in Advance MS Excel.
• Excellent organizational and prioritization skills with strong attention to detail and ability to meet deadlines.
• Preferably from Telecom & BPO Background.
• Experience in advanced analytics with exposure to Operational/BPO/Telecom analytics on the large database.
• Good business acumen.
• Good project management, presentation and communication skills.
• Exposure to techniques like forecasting, predictive techniques, classification techniques and segmentation highly desirable