OPERATION MANAGER

Job Description:

Objectives of this Role

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, hiring new employees as needed
• Oversee accounts payable and accounts receivable departments

Daily and Monthly Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Work closely with legal and safety departments to make sure activities remain compliant
• Oversee materials and inventory management
• Conduct budget reviews and report cost plans to upper management

Skills and Qualifications

• Bachelor’s degree in operations management, business administration, or related field
• 5+ years’ proven experience in an operations management position
• Strong budget development and oversight skills
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Highly trained in conflict management and business negotiation processes
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)