HELPDESK COORDINATOR
Job Description:
one Helpdesk coordinator( Male) ...
job description -
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Good coordinator and follow-up with engineer and custodian required.
Qualification - Any Graduate...
Requirement skill - V Good communication skills, follow-up, excel, and Email.
Responsibilities for help desk coordinator
- Troubleshoot, repair, maintain, install, and perform testing activities on various computer equipment, peripherals, data communication, and computer network systems
- Meetings set up to include video conferencing using Polycom, Conference Bridge, and LCD projector setups
- Installation of new equipment to fulfill IT requirements for Components
- Must possess good customer relation skills, will be interfacing with customers daily
- Must be able to work unsupervised and perform tasks assigned
- Diagnoses and resolves more basic or common problems through discussions with end-users
- Assigns 2nd level technology support tickets to appropriate internal departments
- Tickets all communications within our Enterprise Service Desk system
- Provides low to moderate level of customer service support for office automation applications, personal computers, and printers
- Accurately documents and reports problems to technical staff for resolution
Key Skills :
Company Profile
We are Fintech innovators with a deep understanding of the rural sector providing solutions that allow millions of Indian farmers to achieve middle class and a sustainable, quality lifestyle by enabling them to access modern banking services at their door step
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- Interested candidates are requested to apply for this job.
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