Customer Care Officer
Job Description:
Eligibility/Job requirements:
? Graduate / postgraduate with overall 3+yrs experience of working in a
domestic/international contact centre/ service set up. 1+yr of inbound and outbound
call taking experience is a must.
? Candidate should possess excellent oral and written communication skills.
? Candidate with good customer service skills & captive contact centre experience
would be preferred.
? Candidate should be willing to work in rotating shifts and Weekends and Public
Holidays
? Candidate should be able to conversation in English, Hindi and Marathi or English Hindi
Responsibilities:
? Responsible for interacting with PAN India customers/prospects of Liberty General
Insurance.
? Responsible for out calling PAN India customers/prospects of Liberty General
Insurance.
? Responsible for delivering the relevant KPI’s designed for the assigned job role.
? Responsible for customer engagement and satisfaction survey.
? Responsible for Up sell and Cross sell as per the campaign running at the Contact
Center.
Key Skills :
Company Profile
In business since 1912, and headquartered in Boston, Mass., Today we are a leading global insurer with operations in 30 countries and economies around the world. We are the third largest property and casualty insurer in the U.S. based on 2017 direct written premium data as reported by the National Association of --- Commissioners. We also rank 68th on the Fortune 100 list of largest corporations in the U.S. based on 2017 revenue. As of December 31, 2017, we had $39.4 billion in annual consolidated revenue. We employ more than 50,000 people in over 800 offices throughout the world. We offer a wide range of --- products and services, including personal automobile, homeowners, commercial multi-peril, property, --- liability, commercial automobile, surety, workers compensation, specialty lines, and re---.
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