Integration Project Manager

Job Description:

The role of an Integration Project Manager is to co-ordinate and communicate with vendors and customers, plan and manage the entire project of interface implementation by delegating projects to internal teams.

Communication : 

Review the assigned project and associated tasks to initiate the project within the set timeline

? Schedule and conduct the kick-off call with vendors and customers to identify the stakeholders and dependencies, gather requirements, set expectations and timelines for the project

? Prepare scope and timeline documents according to the requirement discussed on the call

? Document the minutes of the kick-off call on the CRM.

? Communicate the same through email to all stakeholders of the project along with necessary documentation in the set timeline

? Collate and ensure the availability of project requirements, necessary forms and documents from vendors and customers

? Review the collated requirements, forms and documents to identify and validate any discrepancy

? Educate vendors and customers about the compliance protocol during implementation and testing phases

Project management :

Schedule the interface implementation to the technical team and get approval from the customer for the implementation

? Check for any pre- implementation exceptions, if any and report it to stakeholders and get it rectified before the actual implementation date

? Test the interface with vendors and customers while coordinating with internal technical teams

? Ensure that implementation meets the highest standards for compliance and HIPAA guidelines

? Coordinate with the interface training team for training the customer

? Assist vendors and customers on any issues encountered while they test the interface till 2 weeks of go-live

? Conduct regular follow-up calls with all stakeholders to ensure that the implementation is as per the defined scope

? Get acknowledgement from all stakeholders on success of the implementation and gather feedback for the same

Assistance with ad-hoc issues :

Assist technical teams on issues related to the assigned project, if necessary

? Coordinate with vendors, customers and technical teams to get clarification on issues and assist in resolution

Vendor management :

? Build strategic relationships with vendors for future projects

? Answer ad-hoc queries raised by vendors for probable projects

Knowledge quotient

? Be updated about the new features and enhancements within the product

? Be updated with product, process and technical knowledge

Skills :

? Communication (both verbal and written)

? Assertiveness

? Listening and acknowledgement

? Empathy

? Decision making

? Probing

? Analytical skills

? Interpersonal skills

Attributes :

? Ownership and Accountability

? Passion

? Team work

? Integrity