Manager Strategy (User Experience) - Vikhroli(Mumbai)

Manager Strategy (User Experience) - Vikhroli(Mumbai)

1 Nos.
40703
Full Time
1.0 Year(s) To 3.0 Year(s)
0.00 LPA TO 0.00 LPA
Other
Banking/Financial Services
Job Description:

We are having an urgent opening for the position of Manager Strategy (User Experience) for a reputed company Fintech Industry at the Vikhroli(Mumbai) location.

Our Upcoming App


- The New App helps unlock the power of the under-utilized credit card that resides in your wallet. We provide the wings to your credit card to become the Super Hero you need in your time of need or improve the operating cash flows for your business.

- Through our New App, any business can now pay your suppliers, rent, tax, and compliance costs while unlocking discounts and the extra credit days available through your card.

 

What does a User Experience do? 

  • This team ensures a smooth, uneventful, delightful journey for the customer on the app
  • This means looking at each functionality of the app from the perspective of the user and ensuring it is intuitive, seamless, and swift
  • We manage all communications required with the user
  • We draw patterns from user behavior and build and run rewards and offer campaigns that will ensure repeated transactions and usage of the app
  • We ensure that the product roadmap is robust and includes all relevant functionalities that the customer would expect going forward
  • We manage the customer queries and issues by coordinating internally with the tech and product team
  • We interface with the user to ensure smooth onboarding, transaction, rewards, and cashback process 

 

As a person, we would expect you to tick these boxes :

  • Demonstrate knowledge of testing, failing quickly, learning, and getting back on your feet fast in a commercially prudent manner.
  • Self-starter with an independent streak, who is keen on putting your own signature on the way marketing needs to be done. 
  • While having a personality is great, we would like your signature to read - fun and easygoing. 
  • Our team must love working with you and must look forward to all their interactions with you

Candidate’s profile : 

  • Should have worked in the customer success/engagement/retention team of a B2C mobile/web app company
  • Should have knowledge of consoles/tools used to understand, strategize and manage data about customers
  • Should be able to understand patterns in customer behavior and conceptualize improvement campaigns that will provide higher engagement measured by repeat transaction
  • Should have supervised work of teams of 2-3 juniors
  • Should be able to draft and prioritize customer requirements for the product roadmap
Company Profile

The Organisation is an innovative fintech platform that is providing short-term finance to MSME/SME businesses. They are looking to combine the traditional approach of credit distribution with state of the art fintech platform to bring together the best of both worlds and drive immense efficiencies in an erstwhile traditional business. 

 App Info-

BharatNXT is a B2B Payments Platform. It enables payments via credit card and enhances the
business payments experience for small and medium businesses.
BharatNXT helps unlock the power of the under-utilized credit card that resides in
The SME’s wallet. We provide the wings for their credit card, to become the Super Hero that
They need the most to improve the working cash flows for their business. 

 

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.