Customer Service Representative (CSR)
Job Description:
We are looking for a dynamic Customer Service Representative to drive end to end requirements for our business needs.
What you’ll be doing:
- You will be responsible for making calls and answering customer queries
- Ensure, follow up with customers
- Responsible for converting calls into customer orders
- Ensure generic adoption
- You will be responsible for cross sales
- Responsible for achievement of sales target
- Responsible for constantly improving customer service quality.
- Ensure basic etiquette and quality of calls
What are the skills that you’ll need to succeed in this role:
|
Technical Skills (KPI will be based on these) |
Behavioral Skills (KPI will be based on these) |
|
· Communication Skills · Basic Computer Skills · Good Typing Speed · Cloud Telephony · Convincing Abilities · Proficiency in Sales · Management Experience
|
· Accountability · Flexible Thinking · Result Orientation · Teamwork · Commitment to Learning · Attention to Detail · Professionalism (Attendance/Punctuality) · Strong Analytical and Problem-Solving Skills |
What are the perks in store for you :
- Dynamic learning environment
- Fun and cooperative team members & cross functions
Desired Profile / Criteria / Skills :
- Customer Service Representative
- You will be responsible for making calls and answering customer queries
- Ensure, follow up with customers
- Responsible for converting calls into customer orders
- Ensure generic adoption
- You will be responsible for cross sales
- Responsible for achievement of sales target
- Responsible for constantly improving customer service quality.
- Ensure basic etiquette and quality of calls
Offered Benefits / Facilities :
- Monday to Saturday
- Sunday Fixed Off
- Incentive Over & Above the salary
Key Skills :
Company Profile
The company was founded in 2014 with a purpose of helping people who buy medicines regularly by providing them access to genuine generic medicines at discounted prices. The guiding light behind online ordering of medicines comes from the fact that a good number of medicines are not available beyond the major cities. More so if the generic option is in consideration. Hence, reaching every nook and corner of the India with the best possible options is the goal of ---.in. The project envisaged by the government to ensure only generic names are written on prescription can only be completed if the patient knows the options available for the given generic. This can be easily tackled with the advent of smartphone and the customized app free for everyone to use.
120 + Employee Strength
Raised series A funding of 5.4 Mil.US$ in 2019 .
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.