After Sales EXECUTIVE

Job Description:

Job Description:  After Sales Department (Assistant)

The ideal candidate will possess good communication skills and a presentable personality. The After-Sales Assistant’s responsibilities include generating leads, making sales calls, budgeting, customer follow-up, continuously updating our CRM database, meeting after-sales targets, and focusing on selling quality spare parts to customers. To be successful as an after-sales assistant you should be an inspired self-starter and able to drive sales growth. After-sales assistants should establish and retain contact with customers so that they can easily obtain customer feedback concerning the quality of their company’s product.

Responsibilities:

• On-call service (24x7x365).
• Preparing quotations for spare parts.
• Arranging the details for making commercial invoices & e-way bills of spare parts.
• Transportation/Courier arrangement (Logistics) for spare parts delivery of local and overseas customers.
• Payments follow-ups of spare parts.
• Maintaining the stock of fast-moving spare parts from local and overseas for local and overseas customers.
• Delivery of short supplies/ Replacement material.
• Maintaining the soft records of service and spare parts in MS Office.
• Procuring and maintaining the spare parts for all the customers who have fully automated projects as well as for different projects too.
• Responsible for maintenance of factory.
• Responsible for all IT equipment and assets.
• Provide periodic reports to management on all after-sales activities.

Requirements:

• Min 3 years of experience in after-sales support in a Construction equipment manufacturing company.
• Bachelor’s degree in Mechanical/ Electrical Engineering
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, MIS.
• Good negotiation and problem-solving skills.
• Outstanding organizational and time management skills.