Data Center Monitoring and Compliance Specialist in Bangalore

Job Description:

Qualification: Degree in Computer Science / Information Technology or equivalent.
Experience: 3 to 5 years of work experience in enterprise environments, preferably within a data center team.
Work location: Bangalore
Notice Period : 30 days/immediate joinees who is serving notice period (Not considering negotiable notice period of 45/60/90 days)

1. Summary of the role
Perform environment monitoring, reporting and issue remediation for systems hosted in the Data Center.
Join a team of highly competent individuals to provide support to the ongoing operation of hosted services for internal customers to the Global Data Center.

2. Tasks and Responsibilities
• Monitor, proactively and reactively respond to changing conditions identified within the central monitoring system for a mission critical environment consisting of:
o Over 1500 virtual servers, based in VMware and physical servers.
• Windows Server OS (2008, 2012, 2016, 2019); Standalone and Cluster
• Linux (RedHat)
o Database environments (MSSQL and Oracle)
o Infrastructure devices such as load-balancer and fibre channel switches
• Identify non-standard or incompliant configurations and automated resolutions to achieve a consistent and desired state
• Collaborate with colleagues and business contacts to report issues and identify the root cause and remedial actions.
• Provide regular status reports and overview of hosting environment health
• Participate in call rotation/duties

3. Additonal skills
• Experience of some or all technologies currently deployed in the data center (covered in responsibilities) with particular attention to:
o Basic Windows & Linux OS experience essential
o Scripting in Powershell, Python or other common platform language
o Working an Enterprise IT monitoring system
• Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
• Excellent verbal and written communication skills in English is essential

4. Competencies
• Structured approach to daily routines and troubleshooting processes
• Interest in applying change and process management rules in a disciplined manner.
• Ability and motivation to listen and learn from colleagues and peers
• Ability to work in co-operation with vendors and colleagues across multiple business areas and countries.

5. Key Interfaces and Stakeholders
• Customers in the different business areas
• External providers of technology and services
• Team members within the Global data center and Technical Services team as a whole