Customer Service

Job Description:

Responsibilities

Providing superior customer service to support our sales and growth initiatives

Learning about our products and brand experience to intelligently educate customers

Managing customers inquiries on e-mail, phone and live chat and offering guidance on product and pricing information

Sending customer correspondence on engagement ring and wedding band jewelry

Following up with customers for after-sales service and support and managing inquiries for repairs or resizing

Requirements

· Education Qualification: College degree and Graduate Diamonds education through GIA

· Prior experience with diamonds or diamond jewelry in a sales capacity.

· Knowledge of diamond education

· Communication skills: high English proficiency and able to speak well on the phone

· Ability to work in a fast paced and changing environment

· Organized & responsible

· Computer: Proficient in Google Apps (Docs)

· Americanized Accent

· Willing to work on weekends and US hours