GM Customer Care - Tooling

Job Description:

• Should have customer reach PAN India level.
• Market Penetration for new customers and enquiry generation.
• Coordination with customers / sales & production team.
• Analysis of MIS / Collection / Projection / Compliance.
• To achieve the cumulative yearly targets as set in the MBO.
• To develop new customers as per given target.
• Conclude Customer Complaint in given time period.
• Developing Standard operational procedure and Reports.
• Conducting review meetings of team.
• Managing client interface and adding value.
• Internal customer Branding.
• Go getter - should be able to drive complex business matrix and large team.
• Candidate need to travel Pan India as and when required.