Subject Matter Expert (Content L&D)

Subject Matter Expert (Content L&D)

1 Nos.
45072
Full Time
5.0 Year(s) To 10.0 Year(s)
Not Disclosed by Recruiter
Journalism, Content writing & Editorial
Insurance
Job Description:
Roles and responsibilities :
  • Strong Process & product knowledge of the Insurance products
  • Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management
  • Responsible for facilitating OJT for the new joiners on all Insurance related products and processes.
  • - Managing LMS

    - Conducting Induction Sessions for new members

    - Driving Partner creation and building distribution across channel

    - Conducting Partner Development Training sessions 

    - Preparing Training Content for Sales Team and updating the same with relevant stakeholders

    - Preparing Sales scripts, A/V Content, Participant guides, Job Aids, SOP files

    - E Learning Management for DPO Unit

  • Ability to accept change and make the best of any situation.
  • Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
  • Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
  • Keeping up to date with all the regulatory requirements and changes in the Insurance industry
Company Profile

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