Technical Support Engineer

Job Description:

Microtelecom-: 

                  An established US software company with worldwide Research, Development and support centers. We specialize in enterprise business-IT aligned Point of Sale and Inventory Management solutions in the retail and wholesale domain, with solid execution capabilities and impeccable track record for delivering integrated systems on time and on budget. Our award-winning Retail Management and Telecom POS systems are pre-integrated with the world leading billing and ERP systems and have been deployed by thousands of small business and several of the leading telecom and content providers around the globe.

    Website-: Www.Microtelecom.com

    LinkedIn Page Source-: https://www.linkedin.com/company/microtelecom/

Work From Office...

Night Shift Included...

Skills - 

SQL, Windows OS, Product support,

Strong problem-solving ability,

Product defect identification ability,

Experience in dealing with foreign customer,

Excellent written and verbal communication skills. 

Requirement Details -

• Provide technical product support & production environment support to real time product suite integrated with telecom BSS systems, to high profile, big corporates and system Integration partners.
• Provide remote product support, inclusive of technical mentoring, problem troubleshooting, and the provision of solution based on configuration parameter change or workarounds for product defects/limitations.
• Provide production support on issues faced during day to day operations and running of system real time & batch interfaces.
• Should have excellent customer facing & communication skill, both written and verbal.
• Ability to handle customer expectation for issues received over email or verbally.
• Need to update customer verbally or via email on the progress made towards resolution of an issue reported.