Team Leader- RMS

Job Description:

• Managing team of Associate/Sr. Associate – Customer Experience (Voice).
• Understand daily Margin Reporting system to exchange and its calculation.
• Should have fair knowledge of other securities processes like Pay-in, Payout, Auctions, Holding, Margin pledge etc.
• Should have complete knowledge of corporate actions processing and its impact of daily process.
• Should be good at in Excel and aptitude to learn & improve the processes.
• Ensure quick and efficient resolution of customer queries /grievances through assigned team
• Developing, coaching, & motivating team to resolve customer queries & deliver assigned targets
• Tracking daily performance of assigned team and share feedbacks to improve performance.
• Ensure adherence to system processes/policies.