Urgent Job Opening As a Operation Head

Job Description:

Job Location- Bhosari Pune

Description - External
Branch Operations Manager
Consumer Banking Group
As the leading bank in Asia, DBS Consumer Banking Group

 is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business,

DBS has a full spectrum of products and services, including deposits,

investments, insurance, mortgages, credit cards and personal loans,

to help our customers realise their dreams and aspirations

at every life stage. Our financial solutions are not only

the best in the business - they were made just right for you.
JOB DESCRIPTION:
Job Purpose

• This position exists to managing and control
• the branch operations and for ensuring smooth
• functioning of the branch set up and contribute
• to achieving the P&L objective. This role would
• create the second in command for the Branch Manager.
• The position is expected to accomplish a clean
• audit rating by handling transactions in line with
• regulatory and internal guidelines and also to
• meet the expectations of internal and external
• clients. This position is also expected to supervise
• and guide staff on all operational & P&L related deliverables.

Key Accountabilities

• Manage & supervise various functions
• of Operations of the branch as per defined
• process notes and in line with regulatory
• and compliance guidelines.
• Adherence to agreed TATs with business
• thereby ensuring customer satisfaction.
• Manage audit at branch and always
• ensure minimum satisfactory rating.
• Ensure that the workload distribution
• is done basis the volumes and transactions
• are authorized in a timely manner and with Zero errors.
• Handle exceptions, deferrals and ensure
• closure within timelines. Ensure MIS and
• reports are submitted in a timely manner.
• Maintain filing and documents maintenance
• as per filing process and quality initiatives
• taken at branch level.
• Process & Product improvement and initiatives
• to be taken through ideation and ensuring zero errors.
• Support branch target achievement through
• effective upselling and cross-selling to the customers