Urgent Job Opening As A Team Leader

Team Leader

4 Nos.
53494
Full Time
job-1313
1.0 Year(s) To 2.0 Year(s)
1.00 LPA TO 2.00 LPA
Education / Teaching
Education/Teaching/Training/E-Learning/EdTech
Other - 10 th + 2
Job Description:

Job Location- Astute Group, Kothrud Pune

Required Skill- Good Communication Skill, BPO background,

Banking knowledge, collection/recovery exp.

Computer Knowledge- Excel/Vlookup/Pivot/Formulas etc

Education- 12th Pass/ Graduate...

Languages- Marathi/Hindi/English

Experience- 06 Month Above in Collection BPO……

Salary Range- 18K and above.

JOB DESCRIPTION


Job Description :

  • Job Responsibilities :

    1. Ensure smooth and efficient day to day operations within the team
    2. Drive performance effectiveness and customer experience
    3. Coach assigned Advisors on observed areas of improvement
    4. Conduct analysis and drive initiatives to improve efficiency
    5. Manage all customer interactions as rostered within parameters
    6. Boost employee morale and monitor absenteeism and attrition
    7. Abide by company policies and core values
    8. Adhere to rostered timing, scheduled shifts and activates
    9. Ensure individuals and team meet the defined performance metrics
    10. Follow all contact center policies, procedures, code of conduct and
    legislative requirements.
  • Skills & Competencies :
Company Profile

was established in 2005 by professionals with

specific focus on credit and risk management

related --- catering to financial --- industry.

That was the period when retail loans segment was

touching new heights year after year. contribution was

significant in preventing fraud losses and ensuring better

portfolio quality thereby improving the bottom line of its client’s.

Once  had established its credentials and standing in the field of

credit and risk management, it promoted two more entities in 2008

with a clear focus on providing service delivery platform to its clients.

has combination of both back end processing team and field team with

a team size of more than 2500 people on board.

Apply Now

  • Interested candidates are requested to apply for this job.
  • Recruiters will evaluate your candidature and will get in touch with you.

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