Team Leader
Job Description:
Job Location- Astute Group, Kothrud Pune
Required Skill- Good Communication Skill, BPO background,
Banking knowledge, collection/recovery exp.
Computer Knowledge- Excel/Vlookup/Pivot/Formulas etc
Education- 12th Pass/ Graduate...
Languages- Marathi/Hindi/English
Experience- 06 Month Above in Collection BPO……
Salary Range- 18K and above.
Job Description :
- Job Responsibilities :
1. Ensure smooth and efficient day to day operations within the team
2. Drive performance effectiveness and customer experience
3. Coach assigned Advisors on observed areas of improvement
4. Conduct analysis and drive initiatives to improve efficiency
5. Manage all customer interactions as rostered within parameters
6. Boost employee morale and monitor absenteeism and attrition
7. Abide by company policies and core values
8. Adhere to rostered timing, scheduled shifts and activates
9. Ensure individuals and team meet the defined performance metrics
10. Follow all contact center policies, procedures, code of conduct and
legislative requirements. - Skills & Competencies :
Key Skills :
Company Profile
was established in 2005 by professionals with
specific focus on credit and risk management
related --- catering to financial --- industry.
That was the period when retail loans segment was
touching new heights year after year. contribution was
significant in preventing fraud losses and ensuring better
portfolio quality thereby improving the bottom line of its client’s.
Once had established its credentials and standing in the field of
credit and risk management, it promoted two more entities in 2008
with a clear focus on providing service delivery platform to its clients.
has combination of both back end processing team and field team with
a team size of more than 2500 people on board.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.