Business Manager- Bangalore And Kunnur

Job Description:

SUMMARY- Business Manager

Manage the overall efficiency of store operations with respect to customer service, Retail standards, inventory, and manpower to achieve business topline, 

Inventory and manpower to achieve business topline

KEY RESPONSIBILITIES

Store Operations

? Finalize and drive store-level sales to achieve the budgeted top-line and bottom line

? Analyze brand/category performance with the Territory Concept Managers to ensure the right product mix for the store

? Ensure adequate facilities, store ambiance, and services for staff and customers

? Create effective checks to track the utilization of store expenses

? Ensure adherence to retail standards

? Regularly review stock status and monitor timely replenishments (from warehouse to the store)

? Implement and adhere to the SOPs for all retail operations

? Track and minimize shrinkage, damage, and pilferage within norms

? Supervise the store cash management as per SOPs

? Drive the Retail Sales of Gift Vouchers on the floor

? Ensure compliance with statutory regulations for the store

? Monitor and track competition for benchmarking and to initiate counter strategies

? Initiate BTL activities and also ensure new customer acquisitions and retention of TIC customers People Management

? Conduct the final round of interviews for the selection of staff for all positions at the store

? Manage and ensure employee satisfaction and retention

? Ensure training for store staff on product knowledge, retail standards, customer service, and personal grooming

? Build, coach, develop and motivate the team to meet and exceed performance expectations

People Management

? Conduct the final round of interviews for the selection of staff for all positions at the store

? Manage and ensure employee satisfaction and retention

? Ensure training for store staff on product knowledge, retail standards, customer service, and personal grooming

? Build, coach, develop and motivate the team to meet and exceed performance expectations

Desired Profile / Criteria / Skills :

Achieve topline and bottom line for the store

? Maintain the retail standards

? Manage stock display capacity and replenishment

? Control Shrinkage and minimize damages and pilferages as per norms

? Competition Benchmarking ? Maintain customer service standards

? Adherence to store SOPs and checklists. Improve internal audit scores

? Manage staff Retention