Customer Retention Specialist- Navi Mumbai(CBD Belapur)

Job Description:

We have an urgent opening for the position of Customer Retention Specialist for a reputed Real Estate Company for the Navi Mumbai(CBD Belapur) location.

Job Description:

• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales and post-sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.

Requirements:

• Bachelor's degree in sales, marketing, or related field.
• 3+ years experience in a similar role.
• Excellent customer service skills.
• Strong conflict resolution skills.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Advanced organizational skills.

If you are interested in the same profile kindly REPLY this mail with your latest CV, your CTC, and the joining period for the same at the earliest

Regards,

DC Consultants