Senior Salesforce Admin- Pune

About the Role:

This role is part of a larger team of developers and other operations team members.

· Full Office and Hybrid work are available, with Remote work for the right candidate.

Role & Responsibilities:

· Perform administration Salesforce instance and security settings.

· Key areas of support include user management: user setup/deactivations, roles, profiles, permissions, public group creation, etc

· Identify and diagnose end-user problems in a timely fashion.

· Support tickets may relate to changes in both test and production environments including: Salesforce configuration changes, Salesforce Process Builder Workflows or Flow, page layout changes, reports, dashboards, workflows, etc.

· Liaise with end users and stakeholders to identify and gather requirements.

· Provide end-user training for new features or enhancements as needed.

· Engage in discussions with business stakeholders to identify and prioritize requests

· Familiarity with Lightning App Builder and Lightning Component features

· Follow the best practices for software development, data integrity/security, technical documentation, and release management.

· Assist with org’s data maintenance including diagnosing data integrity issues and completing bulk imports of data. Leverage Workbench and Salesforce Inspector as needed.

· Mange release management process for the team including collaboration with other IT teams

· Assess impact of SFDC Quarterly release updates and present key findings to team

· Execute unit/regression testing to verify the stability and functionality of the application

· Maintain documentation and records of application changes and RCA

· Perform impact analysis on SF apps for Salesforce Quarterly Release updates

· Design, build, test, and deploy custom Salesforce applications.

· Write efficient, maintainable, and scalable Apex code.

· Create custom Lightning components and integrate them with other platforms.

· Maintain and troubleshoot existing applications and integrations.

· Understanding the business processes, pain points, business needs and customer experience to deliver Salesforce based technical solutions that leverage the most out of the Salesforce platform

· Author solution design document and provide input to solution architecture

· Develop Apex, Visualforce, Lightning based enhancements (including LWC and Aura)

· Achieve appropriate technical certifications on offer from Salesforce and apply their capabilities appropriately to business problems

· Being a senior in the team should be open to coaching opportunities with the peers by contributing to the Architect Academy and otherwise

· Ability to manage the team of Junior/Mid-Level Developers for the technical tasks assigned to them on projects

· Collaborate with the development team to ensure the best possible solutions.

Experience required:

· Bachelor’s degree in Computer Science or Software Engineering or equivalent experience.

· 8 plus years of relevant experience

· Prior Admin experience, CPQ experience is a must

· Experience supporting Sales Cloud, Service Cloud, Commerce Cloud, Field Service Lightning, Community Cloud and/ CPQ

· Efficient in using Lightning Process Builder, Flow Builder, Chatter and Quick Action

· Hands on experience using Salesforce APIs and 3rd-party integration using integration techniques -REST, SOAP APIs, Auth and Single Sign-On

· Experience supporting B2B Commerce, payment gateways and product offerings

· Enterprise application integration tool experience like Dell Boomi, etc

· Certifications: Salesforce platform (Admin 201 or 301 certifications preferred)

·

Other Skills:

· Strong problem-solving skills

· Fluency in spoken and written English

· Ability to complete assignments in a timely and efficient manner.

· Ability to work independently to prioritize and manage multiple tasks

· Self-starter, ability to work with minimum supervision

· Track record of being proactive in solving issues

· Team Player – This role is part of a much larger global team

· Demonstrate reliability and integrity

· Take pride in work deliverables; attention to detail is a must

Must Have-

Salesforce experience is mandatory.

Need these 3 Mandatory modules/frameworks:
- SAAS Background Mid level developer and admin role - Min 8 years - Development side exp as well as admin.
- CPQ
- Application Security

Team Handling Exp.
Certification is mandatory (Client is Critical Start)
Good Communication
Write efficient, maintainable, and scalable Apex code
Ability to manage the team of Junior/Mid-Level Developers for the technical tasks assigned to them on projects

NP - Immediate to 15 Days