Operations Coordinator (BPO)

Job Description:

MAIN DUTIES/RESPONSIBILITIES:

• Assisting the end-to-end and day-to-day workflow requirements of customer onboarding of energy retail accounts.
• Assisting the end-to-end and day-to-day workflow requirements of customer support such as credit check, site transfer, meter, energy tariff-related services, and other services.
• Assist to resolve and assist with any operations inquiries or problem-solving in a timely manner.
• Be an excellent communicator between relevant parties i.e network provider, meter provider, customer, and internal team in order to deliver results in customer-focused outcomes.
• Ensure all maintenance and continuous improvement of KPIs relating to all areas of onboarding, transfer, meter & tariff services, and other areas in operation.
• Assist to achieve required operational outcomes for the business in a sustainable manner including customer acquisition & onboarding, customer service, meter services, and operations.
• Identify and manage key risks to business performance and make appropriate recommendations.
• Assist to develop a high-performing skilled team that has at its core the value of respect and teamwork.
• All arounder in operations and support the team.

SKILLS & EXPERIENCE

Qualifications:

• Appropriate tertiary qualifications in a relevant discipline: IT, Engineering, and Finance
• Understanding and experience of the Australian electricity market
• Experience in and/or knowledge of price and risk management in a regulated industry

Experience:

• New graduates of IT, Engineering, or Finance study background
• Experience in similar administrative, support, and operations work would be regarded but not must
• Great organizational and time management skills
• Strong Financial and Commercial acumen
• Combine strategic thinking with superior attention to detail
• Strong analytical and problem-solving skills including the ability to interpret business needs and clearly articulate the problem statement and required solution
• An eye for continuous improvement with an ability to improve business practices to achieve higher performance levels
• Ability to engender positive and collaborative relationships with departmental Managers and wider business stakeholders
• Excellent communication (both written and verbal), organizational and engagement skills with the ability to influence stakeholder