Technical Support Specialist

Job Description:

In this position, you will work as part of the Construction team, supporting our sales, design, and customer service teams. You would be reporting to the Construction Engineering team line manager.

Responsibilities

Overview 

• Providing a high level of technical support in conjunction with the Customer service/Construction team. 
• Responding to and recording all incoming technical calls and emails from installation companies /customers/manufacturers (Including troubleshooting, problem resolution, and RMA’s, etc).
• Quality control of the installations. 
• Collecting feedback from installers and helping streamline installer-related activities.
• Maintaining good relationships with internal and external installation companies/manufacturers.
• Maintaining up-to-date CRM ticket records.
• Prioritizing and scheduling customer-requested service/maintenance requests.
• Informing line manager/construction manager of all serious complaints and escalation.
• Submit and track post-installation smart meter applications.

Skill and Qualifications 

• Experience in the solar industry or education in renewable energy is preferred.
• Can-do attitude. 
• Willingness to learn. 
• Strong interpersonal skills
• Able to manage time effectively.
• Excellent communication skills both written and verbal.
• Sound computer skills

You will have experience in the following

• Engineering qualification, technical support/service, or Service Engineer background.
• Experience in Solar and battery system fault diagnosis preferred.
• Strong knowledge of electrical, solar, and battery systems. 
• Ability to read/follow electrical diagrams.
• Good practical skills and a methodical approach to problem-solving.
• Strong telephone manners and Microsoft Office Skills.
• Knowledge of CRM systems.
• Self-motivated and the ability to work with minimal supervision. 
• Ability to be flexible on working hours to allow coverage of both seaboards