1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
6.00 LPA TO 8.00 LPA
Job Description:
As an Escalation Specialist, you will play a crucial role in managing and resolving customer escalations, and collaborating with internal and external stakeholders. Your responsibilities include ensuring Critical SLAsare met, implementing process changes, and providing insights to stakeholders. You will employ-escalation tactics, utilize available resources to solve complex issues ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 15.00 LPA
Core Responsibilities:
Complaint Resolution
Ensure to handle and end to end resolution of complaints received on Escalations Channels like Banking Ombudsman, NHB, RBI, Management, Nodal Officer, Online Grievance Portal etc
Comprehend, analyse and action complaints received under various escalation channels as per defined process, timelines and quality
Ensure to update Management on the progress ...
1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
20.00 LPA TO 30.00 LPA
Job Description:
Position: Pipeline Support Engineer
Work Location: Remote
Mode of Interview: MS Teams
Year of Experience: 4 to 8 Years
Technical Skills:
Software Delivery and Cloud Platform Service Support
Functions:
Jenkins Administration:
Manage and administer Jenkins for efficient software delivery.
Troubleshoot Jenkins-related issues.
Provision access requests in Jenkins.
Bitbucket Administration:
Administer Bitbucket repositories.
Create new repositories in Bitbucket.
Provide support for Bitbucket-related inquiries.
Puppet Administration:
Administer Puppet for configuration management.
Act ...
12 Opening(s)
2.0 Year(s) To 5.0 Year(s)
0.00 LPA TO 0.00 LPA
We are having an urgent opening for the position of Service Desk Technician II for a reputed company at the Navi Mumbai (Juinagar) location.
Job Summary:
The Service Desk Technician II can be the first contact for customers to resolve their technical issues or to process their service requests. May also be an escalation point for ...
5 Opening(s)
1.0 Year(s) To 5.0 Year(s)
2.00 LPA TO 5.00 LPA
Responsibilities:
Assists with resolving supervisor-escalated customer inquiries related to account level information, and provides technical assistance as required.
Supports internal and external customers.
Tracks and reports data for management action.
Solves moderately complex problems, time sensitive inquiries, and multi-task in high-volume situations.
Identifies and escalates issues to appropriate sources.
Works under general supervision and established procedures.
May ...
1 Opening(s)
5.0 Year(s) To 6.0 Year(s)
18.00 LPA TO 20.00 LPA
Manager, Technical Support:
As a Player/Coach, you will be responsible for being hands on and leading, growing and developing your team, who help our customers by diagnosing and troubleshooting problems. You will manage the team's day-to-day functions as they use their knowledge to resolve issues and drive superior customer support to ...
2 Opening(s)
5.0 Year(s) To 10.0 Year(s)
0.00 LPA TO 10.00 LPA
Job Description:
Position: Operation manager
Location: Ahmedabad
Experience requirement: 5+ years
Notice Period: Immediate to 30 days
Job Description
Overview - Operations Manager plays a crucial role in driving operational excellence, managing resources effectively, and ensuring the organization's overall success through efficient and streamlined processes.
Roles and responsibilities
Position : Operation Manager
Spares Enquiry to closure
Spares Order planning
Closely tracking Spares Enquiry ...
2 Opening(s)
2.0 Year(s) To 3.0 Year(s)
5.00 LPA TO 6.00 LPA
Key Roles & Responsibilities:
Familiarize the team with the customer needs, process SOP's and products and governingcompliance.
Determining training needs of employees and conducting suitable training programs toenhance their operational efficiency leading to increase productivity.
Provide status reporting of team activities against the program plan or schedule.
Cascade all necessary ...
1 Opening(s)
4.0 Year(s) To 10.0 Year(s)
13.00 LPA TO 16.00 LPA
A Senior IT Support Engineer provides support to all Infor users. This support will include remote assessment and resolution of problems, service request completion, proper routing and escalation of issues in the organization and in general a contribution to the successful use of Information Technology at the company. List the essential ...
5 Opening(s)
3.0 Year(s) To 9.0 Year(s)
Not Disclosed by Recruiter
SKILL TITLEEnd User Computing
KEY SKILLS ( MANDATORY)"Scope is L2 supporting 24/7Google Site supportBomgar supportSupport laptops, Printer etc8500+ laptops, 250+ printers, 170+ AV roomsEUC L2 Engineer (Remote Support)Google Workspace Admin - L2 Google Workspace Admin - L3"
JOB DESCRIPTION (DETAILED)EUC Support Experience: 3-5 YRS Location: Hyderabad - WFO Role - End User ...