service desk

service desk

2 Nos.
59211
Full Time
2.0 Year(s) To 5.0 Year(s)
1.00 LPA TO 3.00 LPA
IT Software - Project & Program Mgt / Other
Other
Job Description:

Please find the details below

 

Position : Service Desk

Location : Mahape, Navi Mumbai

Experience requirement : 2+

Joining Date : Immediate to 30 days 

 

 

Job Description

 

  • Coordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue priority.
  • Develop help sheets, solutions and FAQ lists for end users.
  • Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected.
  • Develop request handling and escalation policies and procedures.
  • Alert management to emerging trends in incidents.
  • Track and analyze trends in the Service Desk and generate statistical reports.
  • Generate reports based on service level agreements and required metrics.
  • Assist in providing first level support to end users when volumes are high; May be required to act in the role of an IT Technician II as demand requires. Will be required to participate in the on-call rotation.
  • Perform other related duties, as assigned. Roles and Responsibilities
Company Profile

---s is industry leader in Managed --- ---s and system integration. We offer an integrated portfolio of solutions combining the power of cutting-edge technology in Automation, Cloud, Cybersecur---y & Dig---al.

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