service desk
2 Nos.
59211
Full Time
2.0 Year(s) To 5.0 Year(s)
1.00 LPA TO 3.00 LPA
IT Software - Project & Program Mgt / Other
Other
Job Description:
Please find the details below
Position : Service Desk
Location : Mahape, Navi Mumbai
Experience requirement : 2+
Joining Date : Immediate to 30 days
Job Description
- Coordinates the processing of incoming requests to the Service Desk via all methods to ensure courteous, timely and effective resolution of end user issues, based on issue priority.
- Develop help sheets, solutions and FAQ lists for end users.
- Develop standard operating procedures for IT support staff that outline how problems are identified, documented, assigned and corrected.
- Develop request handling and escalation policies and procedures.
- Alert management to emerging trends in incidents.
- Track and analyze trends in the Service Desk and generate statistical reports.
- Generate reports based on service level agreements and required metrics.
- Assist in providing first level support to end users when volumes are high; May be required to act in the role of an IT Technician II as demand requires. Will be required to participate in the on-call rotation.
- Perform other related duties, as assigned. Roles and Responsibilities
Key Skills :
Company Profile
---s is industry leader in Managed --- ---s and system integration. We offer an integrated portfolio of solutions combining the power of cutting-edge technology in Automation, Cloud, Cybersecur---y & Dig---al.
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