Collection – Voice process - B3 - Nasik
Job Description:
TL Responsibilities:
- Oversee day-to-day operations of a Collections process
- Delegate tasks and set deadlines
- Monitor team performance and report on metrics
- Motivate team members
- Delivery and team management
- Identify and resolve exceptional queries
- Reporting & escalate issues
- Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
- Adherence to overall Service Delivery Requirements
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
Technical Skills
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Organizational and time-management skills
- Decision-making skills
- Excellent skills in MS Office
- Excellent Communication Skills (Spoken & Written)
Additional Details:
- Shift Time: Morning Shift 8:00 AM to 7:00 PM
- Work location: Associate should be flexible to work in Nashik for next one year
- Should be working as a TL in a Collections Process
Key Skills :
Company Profile
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