Customer Service Executive -Voice
2 Nos.
62183
Full Time
1.0 Year(s) To 4.0 Year(s)
3.00 LPA TO 4.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Any - Any Graduation
Job Description:
1st and 2nd Saturday will be off, along with all sundays
Responsibilities :
- Resolve customer queries and complaints in a timely and effective manner
- Respond to customer inquiries and resolve issues promptly and professionally through phone calls, emails, live chat, and other digital channels.
- Maintain a high level of product knowledge to address customer inquiries and effectively communicate product features and benefits.
- Escalate complex issues to appropriate departments or team members for further assistance and follow-up.
- Provide support and guidance to customers navigating self-service tools and online resources.
- Document customer interactions, feedback, and resolutions accurately in the customer relationship management (CRM) system.
- Stay updated on company policies, procedures, and industry trends to enhance service delivery.
- Display a positive and professional attitude while representing the company and maintaining a high level of customer-centricity.
- Participate in ongoing training and development programs to continuously improve skills and knowledge.
Qualifications:
- Bachelor's degree in business or a related field
- 1 years of experience in customer service or a related field
- Strong understanding of business lending
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle multiple tasks simultaneously
- Strong attention to detail
- Proficient in Microsoft Office Suite
Key Skills :
Company Profile
The Company began its lending journey in early 2020 and has grown during the most difficult economic circumstances we have seen in a generation. In this period, the company went from 6 branches to 54 branches across 30 cities in 8 states of India. The growth was steady and focused on ensuring that the company stabilised operations in these 54 branches with a talent pool of 1000+ that now has a capacity of dispensing more than INR 3,000 Crore in loans every year.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.