AM/DM- Customer Service / Customer Delight(Supply)
Job Description:
Roles & Responsibilities:
- Customer service orientation/obsession– Ensuring best service levels for customers.
- Sales & Operations Understanding – Pick up market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand –supply planning.
- Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support customer service vision and goals
- Ensuring best in class service levels with optimal inventory/ supply levels across various regions
- Ensuring best in class on time delivery performance and delivering service
- Effective usage of data analytics to evaluate performance and quality and drive continuous improvements within supply operations.
Who can apply:
- Graduate in Business Management
- 2-4 years of relevant supply chain experience Working knowledge of Various Distribution Model
- Strong understanding of distribution and supply management systems
- Excellent consultative, listening, communication and analytical skills
- Strong influencing and conflict resolution skills
- Knowledge of the organization's products, services, and customers
- Knowledge of basic customer service principles and practices
- Understanding of concepts of service levels
- Knowledge of the local market (Warehousing and Logistics)
- Knowledge of local laws and regulations
Company Profile
The company is a world-renowned $13 billion conglomerate with presence across various sectors: Steel, Energy, Minerals, Port & Infrastructure, Cement, Ventures & Paints across India, the US, South America & Africa.
Leveraging their extensive distribution network & supply chain mgmt. exp, they bring to India their B2B Ecommerce ---.
This is a growth oriented tech company that is building the most preferred --- stop, omni-channel & integrated tech-led offering for MSMEs, Individual Home Builders (IHBs) & turn-key construction contractors.
Key Clients :
MSMEs: Manufacturing business that require steel for industrial use.
Independent Home Builders (IHB's): Those who build residential properties on their own land (may not be an enterprise).
Independent Customers: Builders, who develop properties for personal end use.
Influencers: This group consists of masons, contractors, architects, fabricators, interior designers etc.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.