AM/DM- Customer Service / Customer Delight(Supply)

Job Description:

Roles & Responsibilities:

•  Customer service orientation/obsession– Ensuring best service levels for customers.
•  Sales & Operations Understanding – Pick up market insights gathered through feedback from commercial, channel partners and customers to facilitate planners with an effective demand –supply planning.
•  Collaborate with service providers and customer supply chain to identify, design and implement capability solutions that support customer service vision and goals
•  Ensuring best in class service levels with optimal inventory/ supply levels across various regions
•  Ensuring best in class on time delivery performance and delivering service
•  Effective usage of data analytics to evaluate performance and quality and drive continuous improvements within supply operations.

Who can apply:

•  Graduate in Business Management
•  2-4 years of relevant supply chain experience Working knowledge of Various Distribution Model
•  Strong understanding of distribution and supply management systems
•  Excellent consultative, listening, communication and analytical skills
•  Strong influencing and conflict resolution skills
•  Knowledge of the organization's products, services, and customers
•  Knowledge of basic customer service principles and practices
•  Understanding of concepts of service levels
•  Knowledge of the local market (Warehousing and Logistics)
•  Knowledge of local laws and regulations