TELE SALES

Job Description:

The primary responsibilities of the Telesales will include:

1. Answering phones and explaining the product and services offered by the company.
2. Contacting existing customers as well as prospective customers using scripts.
3. Obtaining customer information and other relevant data.
4. Asking questions to the customer and understanding their specifications.
5. Resolving queries and issues related to the products and services.
6. Making recordings of all the sales phone calls and sales deals.
7. Taking and processing product orders in a professional manner.
8. Maintaining the database of the customers on a regular basis.
9. Suggesting solutions based on customer’s needs and requirements.
10. Maintaining accurate records of customer interactions and sales activities in our CRM/ERP system.

To successfully fulfill these responsibilities, we are seeking a candidate with the following requirement:

1. Diploma or equivalent.
2. Work experience as a Telesales, Telemarketer, or a similar role in the Sales Department.
3. Professional certification in sales and marketing will be an advantage.
4. Great interpersonal skills.
5. Exceptional oral and written communication skills.
6. Strong organizational skills.
7. Ability to work in a team or individually as and when required.
8. Ability to manage and handle multiple tasks.
9. Outstanding problem-solving skills.
10. Exceptional attention to detail.
11. Hard-working individual.
12. Good time management abilities.
13. Strong decision-making skills.
14. Ability to tolerate stress and pressure.
15. Familiarity with CRM/ERP  software and basic computer skills.