MIS – Senior Associate in MNC

Job Description:

Role overview:

As an MIS team member, you will be responsible for collecting, analyzing, and interpreting data to provide valuable insights and support data-driven decision-making within an organization. You will work with large and complex datasets, utilize various data analysis techniques, and collaborate with cross-functional teams to extract meaningful information from data. Your ability to identify patterns, trends, and opportunities from data will be instrumental in guiding strategic decisions and optimizing business processes.

• Collect, clean, and analyze large datasets to identify patterns, trends, and correlations.
• Utilize statistical techniques to perform data modeling, forecasting, and predictive analysis.
• Develop and maintain reports and dashboards to track key performance indicators (KPIs) and provide actionable insights to stakeholders.
• Collaborate with cross-functional teams to understand business requirements and translate them into data-driven solutions.
• Identify opportunities for process improvement and data quality enhancement.
• Conduct ad-hoc data analysis requests to support business operations and decision-making.
• Stay updated on industry trends, emerging technologies, and best practices in data analysis.
• Utilize expertise in creating complex Excel spreadsheets, crafting complex service now reports, and leveraging service now and PowerBI.
• Demonstrate advanced analytical skills to extract meaningful insights from data and effectively communicate them to stakeholders and senior management.
• Work with medium to large datasets from multiple data sources, including data extraction, cleaning, analysis, and presentation.
• Collaborate with various teams to understand business requirements and formulate relevant metrics for reporting.
• Deliver on urgent, same-day requests (at most/all time zones) which arise from internal and external sources to address urgent new risks or performance concerns.
• End to end Ownership trait.
• Consistently review and improve the reporting mechanism. 

Skills & Knowledge Requirements: -

• Familiarity with working on medium to large datasets and data extraction techniques.
• Proven experience in data analysis, with a focus on extracting insights from large datasets.
• Proficiency in ServiceNow for data extraction and manipulation.
• Extensive Knowledge of
• Experience with data visualization tools (e.g., ServiceNow, Power BI, or similar) to create compelling visualizations and reports.
• Strong analytical mindset with the ability to identify opportunities for data-driven insights.
• Excellent communication skills to present findings and recommendations to stakeholders and senior management.
• Strong attention to detail and the ability to work independently and meet deadlines.
• Prior experience working with machine learning algorithms and statistical methods.
• Experience in formulating business metrics and generating reports.
• Excels functions proficiency (expert level with Excel Pivots, Macros, lookups, complex functions)

Good to have skills: -

• Cisco UCCX reporting