General Manager - Operations for a Wildlife Luxury Resort

Job Description:

• Oversee day-to-day operations
• Design strategy and set goals for growth
• Maintain budgets and optimize expenses
• Set policies and processes
• Ensure employees work productively and develop professionally
• Oversee recruitment and training of new employees
• Evaluate and improve operations and financial performance
• Direct the employee assessment process
• Prepare regular reports for upper management
• Ensure staff follows health and safety regulations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
• Creating marketing campaigns to promote the resort’s brand and increase sales
• Conducting interviews, hiring staff, and overseeing staff training to ensure employees are complying with company policies
• Meeting with managers of facilities such as restaurants or spas to discuss business operations
• Overseeing the financial performance of the resort, making adjustments to meet budget goals
• Managing the daily operations of the resort, including ensuring that facilities are clean and well maintained
• Ensuring that all facilities and amenities are in good working order and ready for use by guests