Customer support Executive
Job Description:
Job Description
Freshers to 1 year of experience candidate preferred.
Excellent English Communication is a must
Learning enthusiast
Excellent English Communication is a must
Learning enthusiast
Presentable skill is a must
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
Time - UK Shift - 12 pm to 9 pm or 1 pm to 10 pm
Call at 91-9510146364
Drop your updated resume - sangeeta@postaresume.co.in
Key Skills :
Company Profile
Client is a Language Service Provider Company.
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