CRM Executive (Tele Sales)

Job Description:

As a Telesales Representative for Gems and Jewellery, your primary responsibility will be to engage potential customers over the phone and promote the products and services offered by the company.

Job Description:

• Make outbound calls to prospective customers. Identify and qualify potential leads through effective questioning and active listening techniques.
• Acquire an in-depth understanding of products and services, provide detailed information about the features, benefits, and value proposition of each product.
• Address any queries or concerns they may have and provide appropriate solutions to meet their needs.
• Use effective sales techniques to encourage customers to make purchases and close deals successfully.
• Maintain a systematic follow-up process to convert leads into sales.
• Keep detailed records of customer interactions, inquiries, and sales leads in the company's CRM system. Ensure data accuracy and timely updates.
• Stay informed about industry trends, competitor activities, and customer preferences related to Gems and Jewellery products.
• Stay updated on the latest Gems and Jewellery trends, product knowledge, and sales techniques.

Qualifications:

• Proven experience in telesales or sales within the Gems and Jewellery industry is preferred      
• Excellent verbal communication skills  
• Goal-oriented and driven to achieve sales targets and quotas.
• Strong customer service orientation and the ability to build and maintain customer relationships.
• Language- Tamil (Hindi and English must)