Quality Analyst
Job Description:
Monitor calls to ensure Client and Intelenet standards are maintained.
· Would need to ensure deadlines are met with 100% accuracy.
· Need to be part of calibration process.
· Would be required to constantly give feedback to the floor in terms of areas of opportunities.
· Daily reporting of the tasks completed and areas of opportunities.
· Assisting in the development of a feedback mechanism, in order to improve service quality
· Ability to work well in and promote a team environment, excellent understanding Customer Service & Quality focus.
· Basic Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point)
· Proficient in using email (Email Etiquettes)
Key Skills :
Company Profile
Company is a large --- Business Process Outsourcing player, committed to delivering our client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.